Privacy and Cookies

Privacy Policy

Introduction

This is the privacy policy of Balance Creative Ltd. In this document, “we”, “our”, or “us” refer to Balance Creative. We are company number 7577416, registered in England and Wales.

This privacy policy sets out how Balance Creative uses and protects any information that you give Balance Creative when you use this website. Balance Creative is committed to ensuring that your privacy is protected. We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.

The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at www.knowyourprivacyrights.org

Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).

Balance Creative may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st May 2018.

You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer enquiries@balancecreative.co.uk

What information we collect

We may process data about your use of our website and services (“usage data”). The usage data may include: your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is Google Analytics. This usage data may be processed for the purposes of analysing the use of the website and services.

The information you provide may be used in a number of ways, for example: to provide you with the information, products and services you ask for, and honour any contract you have with us, services we think may be of interest to you and to manage customer service queries.

When you enter into contract of services with Balance Creative we collect and process personal data about you when you interact with us and when you purchase services. This includes: your name, your email address, your phone number, your address, your payment details (including your billing address or bank details, as appropriate).

How do we use personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

The information that we collect and store relating to you is primarily used to enable us to provide our services to you and is of a legitimate interest. In addition, we may use the information for the following purposes:

– account set up and administration
– meet contractual commitments to you
– delivering marketing and events communication
– carrying out polls and surveys
– internal research and development purposes
– providing goods and services
– legal obligations (eg prevention of fraud)
– meeting internal audit requirements
– for marketing purposes, where you have consented to receive such information.

How do we store your personal data?

Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our sites will be encrypted to ensure its safety.

The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.

Access to your personal information

At any time you may review or update personally identifiable information that we hold about you. To obtain a copy of any information that is not provided on our website you may send us a request at enquiries@balancecreative.co.uk

In addition, you can object to the processing of your personal data in some circumstances (in particular, where we don’t have to process the data to meet a contractual or other legal requirement, or where we are using the data for direct marketing).

These rights may be limited, for example if fulfilling your request would reveal personal data about another person, or if you ask us to delete information which we are required by law to keep or have compelling legitimate interests in keeping.

To exercise any of these rights, you can get in touch with us – or our data protection officer – using the details set out. If you have unresolved concerns, you have the right to complain to an EU data protection authority where you live, work or where you believe a breach may have occurred.

How long will you retain my data?

Where we process registration data, we do this for as long as you are an active user of our sites and for 12 months after this.

Where we process personal data for marketing purposes or with your consent, we process the data until you ask us to stop and for a short period after this (to allow us to implement your requests). We also keep a record of the fact that you have asked us not to send you direct marketing or to process your data so that we can respect your request in future.

Where we process personal data in connection with performing a contract, we keep the transactional data for six years from your last interaction with us (or such longer period as may be required by law).

Cookie Policy

How we use cookies

By using the Balance Creative website you agree to our use of cookies as described in our Cookie Policy.

A cookie is a small file which asks permission to be placed on your computer’s hard drive. The file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer (including those from this visit) as well as more general information about cookies. For information on how to do this on the browser of your mobile device you will need to refer to your handset manual.

Google Analytics

When someone visits www.balancecreative.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Mailing Lists

As part of the registration process for our enewsletter/email promotions, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.

We use third-party providers, MailChimp and Campaign Monitor, to deliver our newsletters. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice and Campaign Monitor’s Privacy Policy. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing our data protection officer enquiries@balancecreative.co.uk